Shop name: Elven Crystal

Sold by:
Niman Jewelry International Co., Ltd.
20K Jewelry International Trading Co., Ltd.

Manager:

Masahiro Tanaka

location:

Niman Jewelry International Co., Ltd. Guangzhou Branch

・Email address: support@elvencrystal.com

・Customer service hours: 10:00am to 7:00pm

Required fees other than the product price:

・Bank transfer fee

・Consumption tax (included in the product price)

Shipping fee: 900 yen nationwide (excluding Okinawa), but free shipping for orders over 10,000 yen

Payment period and deadline:

・Credit card: At the time of payment (varies depending on the credit card company)

・Bank transfer: within 24 hours of ordering

・Convenience stores: within 24 hours of ordering

Delivery time:

・Shipping within 3 business days after payment is confirmed

- Arrives within one week (within 10 days for Okinawa and Hokkaido)

*Please note that delivery may be delayed depending on the number of orders or your area of ​​residence.

*If for any reason we are unable to deliver the product, please contact our customer service.

Payment Method:

Credit card, PayPal, bank transfer

The following credit cards are accepted:

VISA, Master, JCB

*Payment will be made in a lump sum the following month.

*We only accept credit cards in the name of the person placing the order.

*Closing dates and deduction dates vary depending on the credit card company.

*Customers are responsible for any fees associated with credit card payments.

*Cards other than credit cards, such as debit cards and charge cards, cannot be used.

Cancellations and Returns:

As a general rule, cancellations of applications and returns/exchanges of products are not possible.
・Even if an order is cancelled due to reasons such as not receiving the purchased item, we will not refund design and processing costs (including hole drilling, polishing, coloring, design, and shipping) other than the unit price of the item.

In case of damage or loss

・Please notify us within 7 days of receiving the product (refunds only). Returns due to customer convenience are not accepted.

・We will refund the product price (including consumption tax) of the affected product.

・If you pay by credit card, the deduction amount will be shown on the statement issued by your credit card company after you return the item.